Need Call Recording? Think SMARTCALL

Need Call Recording? Think SMARTCALL

How many times have you called a company to be told that the call is being recorded for security and training purposes? Countless times, we bet. But what are these call recordings actually used for? While it’d be interesting to listen to some of the calls that are taken and conversations that take place, is it really necessary for call recording to be such an importance for companies?

Call Recording is Essential for All Businesses

Call recording is vital for keeping records of call conversations and transactions. If a call is received from a particularly angry customer, the recording can then be used as training for new members of staff on how to handle the situation. If a customer has a complaint about a transaction, the call recording can be retrieved to investigate fully – the uses of call recording are pretty much endless, and all at a benefit to the company. SMARTCALL provide a whole range of call recording equipment and systems to suit any company and budget. Whether you’re a small business or a call centre requiring an entire network, SMARTCALL have the equipment and know-how to fully equip you with call recording to suit your needs.

Efficient Call Management with SMARTCALL

Additionally, all call recording systems from SMARTCALL are PCI DSS (Payment Card Industry Data Security Standards) compliant, so you can rest assured that your call recording is abiding by the law. This is particularly important for companies that deal with payment transactions over the phone; sensitive card data must be stored securely to prevent fraud and with SMARTCALL call recording equipment, it’s quick, simple and most important of all, secure. Call recording makes it easy for managers and supervisors to oversee conversations for quality purposes too – if a customer complains about a member of staff, the call can be retrieved with the click of a button and examined to determine what action is required.  
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